About Us

The following conditions regulate the sale of products featured on this Webpage by the
company:

National Creations LLC (hereinafter, “National Creations”)
Staglišće 29
10 000 Zagreb
Croatia

Registered at Mercantile Register Court in Zagreb, on August 10th, 2018


Purchase guarantee

The items offered on this Webpage, www.croatiancreations.com , are a selection of various designer products from the Women’s, Men’s and Kids collection, along with various other product categories listed. They all meet the same quality requirements and guarantee as stated on website www.croatiancreations.com operated by National Creations LLC.

Each product features the following details:

Name of the article
Photo of the article
Description of the article
Available sizes and colours
Composition
Wash and care instructions
Price (in the corresponding currency)


Purchase procedure

Select the articles you wish to purchase and add them to the shopping basket, by clicking on the corresponding icon.
The shopping basket contains the reference of the selected item, its name, size, colour and price including taxes. The quoted price does not include transport costs, which will vary according to the delivery method selected.
To proceed with the purchase, the user’s personal details will be required and will be included on our database in order to process the order and simplify future purchases via the Website. The personal details provided by users will be treated in accordance with our Privacy Policy. Users may, at any moment, access the personal details they have provided and information on the orders they have placed. National Creations reminds users that their personal details must be as accurate as possible in order to avoid any confusion or errors in the dispatch of the item(s) purchased.
Once the order has been completed, and before the order is confirmed, the user will be provided with an itemised summary of the order, identifying the item(s) purchased, the total price (including transport and taxes) and the order delivery details, in order for the user to confirm this by clicking on the 'Confirm payment' button.
Purchases may be paid by using a credit or debit card (Visa, Visa Electron, Maestro and MasterCard). Payment method other than the ones specified in the present conditions of sale will not be accepted. For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.
Once the transaction has been confirmed, the order number will be displayed on the webpage, allowing users to track the order from their computer at any moment.


Availability of products

All orders are subject to the products being available. If, at the time the order is issued, our warehouse detects that there are no stocks of any of the products included within it, National Creations will make every effort to locate the item. If this is not possible, the user will be notified immediately. In addition, the amount charged for the unsent item will be refunded to the customer, using the same payment method used to purchase the item.
Right not to accept an order
National Creations may cancel or refuse to accept any confirmed order.
Payment and currency
The prices on this Webpage are quoted in Croatian Kunas (HRK), Euros (EUR) and American dollars (USD).
Value Added Tax
In accordance with the current legislation, the sales will be subject to VAT, applying the current rate of VAT in Republic of Croatia.
Payment methods
National Creations only accepts payment by credit or debit card (Visa, Visa Electron, Maestro and MasterCard).
Payment by credit or debit card
National Creations accepts payments for purchases made via its Website with the following credit or debit cards: Visa, Visa Electron, Maestro and MasterCard.

For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.


Security of online payments

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet. CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe. The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard - the highest security standard of the payment card industry. Payments made by cards enrolled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment. Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities. 

As a complementary measure to the ‘Secure payment’ system, and in order to collaborate in the prevention of Internet fraud, National Creations reserves the right to check the personal details provided by customers and to take the appropriate steps (including the cancellation of the order) in order to ensure that goods are dispatched in accordance with the data that is stated on the order.


Delivery

Delivery of items purchased at www.croatiancreations.com will be carried out via an international courier company and delivered in approximately 1 to 7 working days, depending on country being shipped to. 

In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must complete the applicable form correctly and it is advisable to leave a contact telephone number in the corresponding field.

The delivery cost is calculated according to the delivery method chosen and the items purchased. The exact transport cost will be calculated every time an item is added to the shopping basket, and will be displayed on the order summary page that appears before the customer confirms the order by pressing the ‘Confirm Payment’ button, and before the credit card or debit card details are entered. 

The delivery charges may be altered at any time without prior notice. Said change shall  become effective from the moment the modification appears in the help pages and in the contract published on this Webpage. In all cases, the delivery charges that appear at the moment the order is placed shall apply.


Exchange and/or returns conditions

If customers are not satisfied with the item they have received, National Creations will allow them to exchange the item for another size within a thirty (14) day period, counting from the date of reception, provided that the item has not been used or damaged. Consequently, National Creations cannot accept exchanges or returns of used or damaged items (except in the case of flaws). For reasons of hygiene, underwear and swimwear items are fitted with a safety seal to prevent them being tried on or worn. If you wish to return this type of item, the label and the safety seal must remain intact .

It is possible to exchange one model for another. In case of difference in price, you must follow the exchange procedure: 

1. Exchange for more expensive item: it is necessary to pay a difference in price for new item.
 
2. Exchange for less expensive item: National Creations will create a voucher for difference in price which will be available for any future purchases. There is no money refund in this case, only voucher that could be used only on our website.

If customers are not satisfied with the item they have received, and require refund, National Creations will refund the money if the customer returned the item within a fourteen (14) day period, counting from the date of reception, provided that the item has not been used or damaged. Consequently, National Creations cannot accept exchanges or returns of used or damaged items (except in the case of flaws). 

All returns of purchased items must be carefully packaged and include a duly completed delivery note or returns form.

Postal exchanges and/or returns

Exchanges/Returns of purchased items are possible via postal services, to the address customer received shipment from. 

In such cases, National Creations recommends sending the return by registered mail with acknowledgement of receipt.
The postage expenses of items being exchanged or returned shall be borne by the customer and under no circumstances will National Creations accept returns sent carriage due.

Right of withdrawal
 
The customer has the right to withdraw from the present contract within 14 calendar days without any need to give reasons. 

The withdrawal period expires 14 calendar days from the date of purchase. The right of withdrawal does not apply to underwear whose safety seal has been broken after dispatch.

To exercise the right to withdraw, you must notify us of your decision to withdraw from the contract through an unequivocal declaration (for example, a letter or e-mail message):

Via Postal Service:

Address: Staglišće 29, 10 000 Zagreb, Croatia
Via email: e-mail at: info @croatiancreations.com


Registration

The details provided by customers during the registration process shall be used by National Creations solely for the purpose of processing the orders and simplifying the browsing and purchasing process on the Webpage. In addition, whenever expressly agreed by the customer, National Creations will provide information on its new collections, lookbooks and exclusive offers via email.

National Creations guarantees that any details provided by customers will not be shared with third party individuals or companies outside the National Creations LLC.

Your personal details will be treated in accordance with Organic Law 15/1995, of 13 December, on the Protection of Personal Data. For more information, please consult our Privacy Policy.

Customers may exercise their rights of access, rectification, cancellation and opposition regarding the data provided at any moment in My details in the My Account section of our website, by e-mail or by post to the above mentioned address.


Privacy and Privacy Policy

Personal data information

Last update: - – -

Who is the data controller for the processing of your data?

National Creations d.o.o.

Staglišće 29

10 000 Zagreb

What type of personal information does national creations Collect?

National Creations may collect the following personal information from users of the www.croatiancreations.com website through the corresponding forms: name, e-mail address, postal address, telephone number, date of birth, gender and credit card (PAN+CVV2) in compliance with PCI DSS standards or bank account number (provided by the customer in the case of refunds) when the user visits the WEB registers, places an online order, contacts National Creations or participates in National Creations promotions or questionnaires.

In addition, National Creations collects all the information relating to their browsing on the WEB and their interaction with the brand.

For what purpose do we process your personal data?

The personal data of the interested party shall be processed for the following purpose, as applicable:

- To manage and execute the registration on the WEB. The registration involves the drafting of user browsing profiles on the WEB. Said profiling consists of the use of the customer’s personal data and information on their browsing, such as the products viewed or added to the shopping basket, the sections of the  EBvisited, the location in order to evaluate their personal preferences and/or interests to offer them WEB content, offers, services and products adapted to their profile.

- To manage and execute online purchasing. We use the personal information of the customer to process and deliver their order, and inform them by e-mail and/or SMS of the status of their order. 

- To manage and send information on exclusive promotions, latest news and personalised  information adapted to the profile, interests and needs of the interest party as a customer via e-mail, SMS or ordinary mail. The sending of this information will involve the drafting of user profiles, which consists of using the personal data, the history of their purchases, if applicable, and the browsing information on the WEB to evaluate certain aspects related to their personal preferences, in order to offer them commercial notifications adapted to their profile.

- To manage the notification service for when a certain garment becomes available on the WEB.
 
- To manage and issue accreditation of sale documents: e-receipt, sales or Tax Free invoice.

How long do we keep the data?

National Creations will keep the personal data only for a period that is reasonably necessary given the requirements to respond to issues that are raised or to resolve problems, make improvements, activate its services and fulfil the requirements of the applicable legislation. This means that it may keep the personal data for a reasonable time, including after the interested party has stopped using the services of National Creations or has stopped using the WEB. After this period, the personal data will be blocked on all National Creations systems. 

To which addresses can we communicate the data?

The personal data of the interested party may be transferred/communicated to the following addressees: info@creation-creations.com

- Public Administrations and Bodies whenever required by the tax, employment, Social Security or any other applicable legislation.
 - Data processing companies, such as franchisees and suppliers that provide a service to National Creations (courier companies, communications companies, agencies, profiling companies, etc.).

National Creations. does not under any circumstances sell customer data to third parties.

What are your rights in relation to personal data?

You have the following rights, which may be exercised via the e-mail address info@croatiancreations.com

Right of access

You have the right to obtain confirmation whether at National Creations we are processing personal data that concerns you, or not, in addition to how to access the personal data National Creations possesses about you.

Right of modification

You have the right to ask National Creations to rectify the personal data whenever they are inaccurate, or to complete them whenever they are incomplete. If you are registered on our WEB, it may be easier for you to correct them directly by modifying the profile.

Right to erasure/right to be forgotten

You may ask us for your personal data to be erased whenever, among other reasons, the data are no longer necessary for the purposes they were collected for.

Right to restriction

You have the right to request the restriction of the processing of your data, in which case we will only keep them for the exercise or defence of complaints.

Right to data portability

You have right to receive the personal data in a structured, commonly-used and machine-readable, and to transmit them to another controller whenever the processing is based on consent or on a contract, and is carried out by automated means.

Right to object

You may object to the processing of personal data based on the public or legitimate interest pursued by National Creations, including profiling. In this case, National Creations will cease to process the data, except for compelling legal grounds or the exercise or defence of possible legal claims.

Automated individual decisions

You have the right not to be the object of a decision based solely on automated processing, including profiling, while produces a legal effect on you or significantly affects you in a similar manner. However, it will not be possible to exercise said right in cases where the decision is necessary for the formalisation or execution of a contract between you and National Creations; it is authorised by the law applicable to National Creations provided it establishes the appropriate measures to safeguard its rights, freedoms and legitimate interests; or where it is based on your explicit consent.

Right to lodge a complaint

You have the right to lodge a complaint to the Croatian Data Protection Agency.


Use of our website

Users agree to use the Website content in an appropriate manner, undertaking to (1) true and exact information on the data requested in the registration form or order placement, and keep it up-to-date while using the Website; (2) not incur in activities that are illicit, unlawful or contrary to good faith and public order; (3) not publish content or propaganda of a racist, xenophobic or discriminatory nature based on race, gender, ideology, religion or act in any way contrary to the morality, public order, fundamental rights, public liberties, honour, intimacy or image of third parties and the applicable legislation in general; (4) not damage the physical and logical systems of the Website, of National Creations suppliers or third parties, or introduce or spread computer viruses into the network or any other physical or logical systems likely to result in the aforementioned damage; (5) not use the content of the Website and the information of the same for sending publicity, or sending messages for any other commercial purpose, or to collect and store the personal details of third parties; (6) not attempt to access and, wherever applicable, use the e-mail accounts of other users and modify or tamper with their messages.

National Creations reserves the right to make whatever modifications it considers appropriate to its Website without prior notice, and may change, delete or add content and services it provides via the same, such as the manner in which the same are presented or located on its website.


Intellectual and industrial property


All intellectual and industrial property rights over the Website and its content, including, by way of example, the images, sound, audio, video, designs, texts, graphics, logos, icons, colour combinations, structure, buttons, in addition to the software, commercial names, trademarks, works, illustrations, photographs and industrial drawings and any other symbols for industrial and commercial use are the property of National Creations or of third party owners of the same who have duly authorised their inclusion on the Website.

The reproduction, distribution and public communication, including making part or all of the content of the Website available for commercial purposes, in any medium and by any technical means, is strictly prohibited without the authorisation of National Creations. 

Users agree to respect the intellectual and industrial property rights owned by National Creations. Users may use the Website and its content for their own personal and private use. Any other use is prohibited and shall require the user to obtain the prior, express and written consent of ational Creations. Users shall refrain from deleting, altering, eluding or tampering with any protective device or security system installed on the Website.


Responsibility derived from use of the website

National Creations shall not, under any circumstances, be liable for any damages of any nature they may occur, by way of example, as a result of: errors or omissions in the content, unavailability of the website or the transmission of viruses or malware in the content, in spite of having adopted all the technological measures required to prevent this.

Users may be redirected from the website to the content of third-party websites. Given that the provider cannot control the content introduced by third parties on to its website at all times, the same cannot assume any liability in relation to said content. In all cases, the provider declares that it shall withdraw any content that may contravene national and international legislation, morality or public order with immediate effect, through the immediate withdrawal of the redirection to said website, reporting said content to the competent authorities.

National Creations shall not be liable for stored information and content, including but not limited to, on forums, chats, blog generators, comments, social networks or any other medium that allows third parties to publish content independent from the Website. However, National Creations shall make itself available to all users, authorities and security forces and actively collaborate in the withdrawal or blocking of any content that may affect or contravene national or international legislation, third party rights, morality or public order. In cases where users consider that content which may be classified as such exists on the Website, they are asked to report this without delay to the Website Administrator.

The Website has been checked and tested to ensure it works correctly. In principle, the correct operation of the same can be guaranteed 24 hours a day, 7 days a week, all year round. However, National Creations cannot rule out the possibility that certain programming errors exist, or that access to the Website may be impeded owing to force majeure, natural disasters, industrial action or other circumstances.  The introduction of hyperlinks for commercial purposes on third-party websites that allow access to the Website is forbidden without the prior written consent of National Creations. National Creations shall not be liable for the use or content of third-party websites which may be linked to croatincreations.com


Use of Cookies

What are cookies and how does national creations use them?

National Creations, acting on its own behalf or via a third party contracted to provide statistical services, may use cookies when a user browses the Website. Cookies are files sent to the browser from a server in order to register the activity of users while they are
browsing. 
The use of cookies allows the Website server to recognise the web browser being used by the user in order to simplify the browsing experience, permitting, for example, access to users that have previously registered, access to areas, services, promotions and competitions reserved exclusively to them without the need to register on each visit. They are also used to measure the audience and traffic parameters, monitoring the progress and number of entries.

Guarantees on the use of cookies

The cookies used by the Website are solely associated to anonymous users and their computers and do not provide personal details on users. 

Some cookies are used by third parties (e.g. Google) to provide National Creations with data on the effectiveness of its promotions. Under no circumstances do cookies collect personal information that could be used to identify a specific user. 

The cookies used on the Website are, in all cases, of a temporary nature, used solely to improve the efficiency of the last transmission. None of the cookies used on the Website have a duration in excess of two years.

Users may configure their browser to notify them of the reception of cookies and to prevent their installation on their computer. 

By deleting or disabling National Creations cookies, the user may not be able to access certain functions of the Website.

It is not necessary for users to allow the installation of cookies in order to use the Website, although they are required to log into services that require prior registration or logging in.

What type of cookies does national creations use?

National Creations uses four types of cookies:
Technical cookies
These allow the user to browse the Website and use functions such as the shopping basket or Wishlist.
Analytical cookies
National Creations uses Google Analytics cookies to calculate the number of users who visit the Website. These cookies make it possible to measure and analyse the way in which users browse the Website. This information allows National Creations to continually improve its services and the shopping experience of users of the Website. For more information, consult the Google Analytics privacy page: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Preference cookies
Whenever users are browsing or shopping on the Website, the site will remember their preferences (for example, their location or preferred language). Thanks to these cookies, we are able to offer users a simple, more convenient and personalised browsing experience.
Advertising cookies
These cookies are used to show advertisements that are relevant to users. They also limit the number of times each user sees an advertisement and helps National Creations measure the effectiveness of its advertising campaigns. When browsing on the Website, users accept that National Creations will download these types of cookies onto their devices and will consult when the user visits the Website in the future.
What happens with links to other websites? 
The Website may contain links to other websites with confidentiality policies that are different to those of National Creations. Consequently, National Creations shall not be liable for the content or practices of linked websites. National Creations advises users to check the confidentiality policy of any website they access via croatinacreations.com
How does National Creations collect and use ip addresses?
The Website servers can automatically detect the IP address and domain name used by users.

An IP address is a number automatically assigned to a computer when it connects to the Internet. This information allows the subsequently processing of data in order to obtain statistics that make it possible to know the number of visits to the Website, the order of the visits, the point of access, etc.